![]() HT201413: Resolve issues between iTunes and third-party security software - Apple Support.The aim is to explicitly choose which driver file Windows installs rather than letting it rely on one that may have been cached at an earlier point in time. The precise wording and look of the dialog boxes may be slightly different in other versions of Windows but the overall pattern of the steps should be the same. ![]() It may also help to connect directly to your computer rather than through a USB hub or passthrough port on another device. If you don't hear a noise suspect a damaged cable or fluff in the connection port. ![]() It may not be labelled correctly at this stage. You should hear the telltale sound of Windows device connection and one section should gain a new entry. Now disconnect and then reconnect the device. If you don't see the device at step 3 above then expand any of these sections that are listed in device manager: If Windows warns about compatibility testing or similar tell it continue anyway. Click Open, OK, Next, then Close in sequence to complete the installation of the driver, then exit the device manager.If you don't see a file to select at all in the correct folder then repair Apple Mobile Device Support or reinstall iTunes. Depending on your view options in Explorer you might not see the. Then select the usbaapl.inf or usbaapl64.inf file inside. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers orĬ:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.Click Let me pick from a list of device drivers on my computer.Click Browse my computer for driver software.Right-click and select Update Driver Software. ![]() It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices, or as an MTB USB Device.
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